Fraud Alerts

Smishing Attack and Fraudulent Calls

Members are being targeted by smishing (text) attempts and fraudulent calls. Messages appear as “FCCU Fraud Department”, and members are asked to validate identity with balances. Members are sent codes and instructed to give them to the person on the phone. They are told a new card will be sent and are given a tracking number. Members are also asked to change their online banking password, and then phone numbers are changed enabling enrollment with a mobile device. Some texts say Frontier and ask for a "V" or "F" reply to look authentic. The person on the phone has member birthdays, addresses, and last 4 numbers of cards.

  • Never click on links or respond to unexpected texts.

  • Filter unwanted texts. Filter and block spam or messages from unknown senders.

  • Never give out personal or financial information in response to an unexpected request. Honest organizations won’t call, email, or text to ask for personal or financial information.

  • Stop and talk to someone you trust. Talking about it could help you realize it’s a scam.

  • Call us right away if you have any doubts about a notification or call! Contact us by using a known phone number or website. Never use information provided in the text message.

Spoofing

Members have reported receiving fraudulent calls from our local number 913-651-6575 as the caller ID. This fraud is called “spoofing”. DO NOT give out your account, card information, or initiate a PIN change. Learn more about spoofing and how to protect yourself here: https://tinyurl.com/bdfwzewe

Fraud Alerts On Your Frontier Cards

Texts or calls from the fraud center of our cards provider do not come from a local number. They will first try to reach you by texts, and then through a call if you don’t respond to verify transactions. If you’ve opted out of texts, an email will be sent trying to reach you before they make the call. They will only verify transaction information with you to ask if it’s fraud, and if they should proceed with blocking your cards. They will not ask for personal identification or banking information.

What To Do Next If You Give Out Your Information

  • Use card controls to block your card immediately.

  • Update passwords in online banking and email accounts, or anywhere you have card information stored.

  • Remove card information stored within shopping apps.

  • Report fraud to the Federal Trade Commission through www.ftc.gov. There is an option to report fraud, including calls from impersonators.

  • If in doubt call us at 913-651-6575 or 800-633-4559