Audio Banking Helpful Tips
Entering your member number and PIN
Your member number is the same as your account number. Enter the member number when prompted, then wait for the PIN prompt before entering your PIN.
What’s an account ID number?
It’s the four-digit number assigned to each of your accounts. Each savings or loan product has an account ID number. If you don’t know your account ID numbers, you can find a listing under account information. Be careful not to enter the menu prompts too fast.
Main Menu – Press 1 for account balance, then press 2 for a list.
Changing your PIN
If you want to change your PIN, it can be any four-digit number, as long as it’s different than the PIN you used previously. For security reasons, you can’t re-use a PIN.
Main Menu – Press 7 for PIN maintenance.
How do I get my account balance?
Balance information is available under the account balance option. It will provide you the current balance, available balance (amount, minus any holds) and payment information on any loans.
Main Menu – Press 1 for account balance.
How do I find out what checks or deposits have cleared?
You can hear the entire history, or you can narrow your search to just the items you want, like deposits, withdrawals or ATM transactions. You can then search by date(s), amount/amount range or check numbers.
Main Menu – Press 2 for account history.
How can I do a transfer?
You can perform an immediate transfer of funds, or you can schedule a transfer to happen sometime in the future. Transfers can be done just one time, monthly, once every two weeks, semi-monthly (on two specific dates) or every week. You can also listen to any transfers you set up for future dates or delete them.
Main Menu – Press 3 for transfers, then press 1 for an immediate transfer. Listen for the other options.
How do I have a check sent to me?
Main Menu – Press 4 for share or loan withdrawal.
Do you have function keys?
Press 0: Transfers you to a service representative
Press*: Takes you back to previous menu
Press#: Repeats menu or options
What other new features do you have?
Main Menu – Press 8 to listen to our rate
Main Menu – Press 5 to stop payment on a check