Coronavirus (COVID-19)
Masks Optional for Members Except at Our Fort Leavenworth Location
Thursday, March 17, 2022
Masks are optional for members at all offices except for the Fort Leavenworth location. If requirements on Post change, we will follow and make adjustments.
Mask Requirement Reinstated
Wednesday, August 4, 2021
Due to the increasing transmission rates, we will once again require face coverings to be worn by staff, members and visitors at all office locations. Although lobbies will remain open, we will continue to set appointments for member services and loans. Call us at 913-651-6575 with any questions or to set up your appointment.
Lobbies Re-Opened April 2021
Temporary Lobby Closure
Wednesday, November 25, 2020
Due to increasing COVID-19 concerns, we will once again temporarily close all lobbies as a precautionary measure effective Monday, November 30, 2020, until further notice.
Please see the letter from our CEO, Michael Augustine for more details.
Reopen Plan Update - Message #2 from our CEO
Friday, May 29, 2020
A 2nd message from Michael Augustine or you can read it here also.
Reopen Plan - A Message from our CEO
Saturday, May 16, 2020
A personal video message from Michael Augustine or you can read it here also.
COVID-19 Loan Relief Assistance
Friday, April 3, 2020
We want to partner with you to find solutions during these difficult times. Multiple relief options are being offered if you’re feeling financial pressures:
60-day deferment for consumer loans (non-Real Estate secured)
30-day deferment for credit cards
60-day modification for 1st Mortgages
60-day deferment for HE/HELOC loans
Emergency Relief Unsecured Loan (ERUL) program
Please call a loan officer for assistance and they will discuss what may be best for your situation.
Financial Education Resources Available for Parents & Teachers
Wednesday, April 1, 2020
Find free financial education for children, teens and adults on our website in the bottom banner! Banzai offers articles and various activities from basic to advanced financial concepts.
Banzai Courses offers lessons by age group: Banzai Junior = Ages 8 - 12, Banzai Teen = Ages 13 - 18, and Banzai Plus = Ages 16+. Or just poke around to see what’s available in Banzai Topics!
Waiving Early Withdrawal Penalties on Certificates of Deposit through June 30, 2020
Thursday, March 26, 2020
We’re waiving early withdrawal penalties on certificates of deposit (CDs) through June 30, 2020. This includes regular CDs and IRA CDs. Call and ask for Member Services for assistance.
Financial Institutions - Essential (Lv. County Health Dept. Order Eff. March 24, 2020)
Monday, March 23, 2020
According to the recently issued Leavenworth County Health Department Order effective March 24, 2020 Financial Institutions are considered Essential Businesses and so we continue to serve you in our drive-thrus, and continue to take calls through our Call Center, Member Service and Loan Departments. Payrolls and payments are processing as normal without interruption. Only our lobbies are closed at this time.
We’re Here to Help
Sunday, March 22, 2020
We truly care about the well-being of our members and community, and as always are here to help you and your family. Please give us a call if you’re concerned about your financial situation and we can discuss options to relieve some of the worry during these unprecedented times.
Temporary Lobby Closure Notice
Wednesday, March 18, 2020
The safety of our staff and the communities we serve are our top priority. Due to the increasing COVID-19 concerns, we will temporarily close our branch lobbies as a precautionary measure, effective Wednesday, March 18 until further notice.
Although the lobbies will be closed, you will ALWAYS have access to your money at Frontier Community Credit Union. Your money is also safest stored at the credit union, where it is insured by the NCUA. Rest assured, we will continue to serve you through our drive-thrus, Call Center, ATMs, Phone Teller, and Online and Mobile Banking.
During this time:
You’ll have 24/7 access to cash through our drive-ups, ATMs and cash back at point-of-sale transactions.
You’ll have 24/7 access to your account information, pay bills, make loan payments and transfer funds to other accounts using our Phone Teller, Online Banking and Mobile Banking app with Mobile Deposit.
Our Call Center, Member Service and Loan Departments are available to assist you by phone at 913-651-6575 or 800-633-4559 from 9 a.m. – 5 p.m. Monday through Friday.
Account and Loan applications can be taken over the phone or online. Closings will be completed via email or by scheduled appointment at our 690 Eisenhower Road branch.
Mortgage applications can be processed electronically, and a Mortgage Loan Officer will call to schedule closings with the title company.
Safe Deposit Box access will be by appointment only and can be scheduled with a Member Service Representative.
To schedule an appointment with Dave Loftus, our Frontier Investment Services* advisor, please call us at 913-651-6575 or 800-633-4559 from 9 a.m. – 5 p.m. Monday through Friday. (*Investments offered through CUSO Financial Services, L.P.).
Frontier Community Credit Union’s senior management team continues to closely monitor this situation and will regularly communicate updates. Please watch this page and our social media for updates.
Thank you for your understanding. Please take care of yourselves, and stay healthy.
A Letter from Our CEO
Tuesday, March 17, 2020
Dear FCCU members and community,
The relationship Frontier Community Credit Union has with our members stretches far beyond banking. We sincerely care about the health and safety of all we serve.
Considering the ongoing developments resulting from the coronavirus (COVID-19), we will postpone our annual meeting, originally scheduled for Tuesday, March 24, 2020. Our goal is to reschedule as soon as it’s appropriate and prudent, so that we will be able to report on the financial condition of the credit union to our members.
For the safety of everyone, we ask that those who are not feeling well avoid branch trips if possible. We encourage you to access your Frontier Community Credit Union accounts 24/7 from your home using our mobile app or online banking. You can deposit checks, transfer money, check account balances and much more all from your computer or mobile device.
Log into/Sign up for online banking.
Download our mobile app, using the Google Play or App Store buttons at the top of the page.
The credit union is also part of the CO-OP ATM and Shared Branch networks, should you wish to reduce personal contact and practice social distancing.
As a community, we take care of each other. We're here to help if you're experiencing financial pressure due to the coronavirus. We encourage you to contact us for assistance with loan payments, credit limit increases or emergency cash if you are being impacted.
We will continue to be here for you and our community as we monitor reports and follow recommendations from the Centers for Disease Control.
Very respectfully,
Michael J. Augustine, President & CEO
Frontier Community Credit Union